Return Policy
Returns
All sales are FINAL, and returns, refunds, or exchanges are NOT ACCEPTED.
If a defect is discovered in any Empire Tactical firearm after being transferred you may contact the manufacturer directly to make a warranty repair or replacement claim.
THE CUSTOMER FURTHER AUTHORIZES AND CONSENTS TO EMPIRE TACTICAL CHARGING THE AFOREMENTIONED FEES TO THE DEBIT OR CREDIT CARD USED TO PLACE THE ORIGINAL ONLINE ORDER.
Empire Tactical reserves the right to dispute any bank or credit card chargebacks. Empire Tactical reserves the right to refuse all future orders placed by any customer that cancels an order via debit or credit card chargeback following shipment.
All payments are processed immediately upon placement of the order. It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting, or using a firearm, firearm magazine, and ammunition in the locality in which the customer resides.
All other Purchases
If the purchased item(s) is defective or damaged upon receipt, and wishes to return it for a refund or replacement, the customer may return the item(s) to Empire Tactical WITHIN 30 DAYS of the date of receipt of delivery of the purchased item.
All returns MUST INCLUDE a completed Return Merchandise Form with the returned item in order for Empire Tactical to process the request, issue a refund, or replace the item. The Customer MUST call Customer Service to obtain a Return Merchandise Authorization (RMA) number BEFORE returning any item.
All returned items must be in the same condition as when they were shipped by Empire Tactical and must be returned in original packaging. If the item is not returned in condition, Empire Tactical may assess a restocking fee.
If the customer fails to include a Return Merchandise Form with the returned item(s), or if the Return Merchandise Form is incomplete, Empire Tactical will NOT process a refund or replacement for the item(s) and the package will be returned to the customer.
Repairs
Customers who send in any Empire Tactical manufactured product for repair must also print and include a completed copy of the Return Merchandise Form.
Amending Orders
No amendments to orders can take place once an order is placed.